Retailers in the telecom industry, get ready for a major upgrade to your workforce management capabilities! 

Shiftlab, the leading platform for employee scheduling and timekeeping, is now fully embedded within iQmetrix's top Retail Management Platform RQ.

This powerful integration brings together best-in-class tools for optimizing your staffing, increasing sales, and boosting profits, all accessible through a single login and cohesive user interface within RQ.

No more juggling multiple logins or disjointed systems — just one streamlined solution for all your workforce needs.

If you're an existing RQ user, Shiftlab will be replacing the previous RQ Scheduler tool. But don't worry, the integration leverages existing data connections between the two companies to ensure a smooth transition with zero downtime.

So what exactly can Shiftlab do for your telecom retail operations? In short: a whole lot!

The platform uses advanced automation and AI to take the guesswork and headaches out of employee scheduling, compliance tracking, real-time monitoring, and data-driven decision making.

One of Shiftlab's standout features is automated scheduling based on forecasted demand and employee performance data. The AI essentially plays matchmaker, intelligently placing your top performing staff into the highest traffic periods. This optimized scheduling translates directly into better sales numbers and higher profits.

As Amy Beaulieu, Manager of Field Operations at The Mobile Shop, said: "Shiftlab makes putting the right people on at the right time an incredibly insightful yet simple process… it's given us a positive ROI."

But the automation doesn't stop at scheduling. Shiftlab also ensures your stores remain compliant with labor laws through smart features like automatically scheduling breaks, tracking attestations, and sending overtime alerts. No more costly fines or violations.

Another game-changer is the real-time Store Pulse dashboard. With this bird's eye view, managers can monitor issues like late store openings, overtime trends, budget status and more - getting flagged immediately if anything looks off-track.

The benefits of implementing Shiftlab span increased sales, reduced labor costs, improved customer satisfaction scores, and a streamlined operation overall. Telecom retailers leveraging the platform report some impressive results:

• 10% increase in profit per hour 
• 6% decrease in wasted downtime
• 15% boost in guest satisfaction ratings

With seamless iQmetrix RQ integration, telecom retail managers finally have a one-stop solution for both point-of-sale and retail operations and intelligent workforce optimization.

The future of workforce management for telecom retail is here. Existing RQ users are encouraged to request a personalized assessment to see how Shiftlab can deliver tailored cost savings and labor optimization for their business. It's a game-changing capability that promises to give managers more time to coach staff and stay present on the sales floor.

Learn more about Shiftlab for RQ or book a demo to get a personalized tour of Shiftlab!

You can also view the full press release on iQmetrix’s website.

About iQmetrix

iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom retailers to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.

For 25 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.