As 2023 comes to an end, we wanted to take a moment to review some of the highlights from the past year. From new features in the Shiftlab platform to big accomplishments by our customers and more, it was a big year!
Here’s a quick look at seven Shiftlab product updates, new features, milestones, and customer stories that stood out in 2023.
To all of our partners, customers, and readers, we wish you a very happy and healthy holiday season — and stay tuned for more exciting things to come in 2024! 🎉
1. Store Pulse: Real-time performance dashboard 📈
Released this spring, Store Pulse is a real-time performance dashboard that enables district managers and store managers to be proactive on key operational trends.
Whether it’s monitoring stores opening on time, overtime trends, shift compliance, or more, Pulse makes it easy for retail managers to track key performance indicators and make faster, smarter decisions.
Pulse empowers managers with real-time info at their fingertips:
- Know the second a store is late to open
- See trending OT in real-time
- Keep an eye on missed breaks
- Stay on top of labor budgets
2. Timeclock enhancements 🕟
Many Shiftlab clients made the switch to our Timeclock solution in 2022. This year, they already saw a reduction in payroll prep by up to 90% and savings of up to 7% on annual labor costs.
Integrated with our leading scheduling platform, Timeclock will help keep track of your teams’ time and attendance, save on labor, and streamline payroll. Customers who use Timeclock save their DMs and reps hours of time every week and cut unbudgeted labor hours.
We continued to innovate Timeclock throughout 2023, with features now including:
- Early clock-In prevention
- Auto-clock out reconciliation
- Proper cost tracking
- Early break return prevention
- Shift approvals and feedback
- Biometrics and more
Learn more about Shiftlab Timeclock!
3. Streamlined compliance 🤖
This fall, we rolled out a new break compliance feature that cuts down on break violations and minimizes FSLA exposure. This solution ensures 100% consent for every short break your company has and provides consent reporting for any FSLA situation that may arise.
This 30-day feature suggestion has yielded one of our clients over $600,000 in operating income!
Our full set of compliance features enable you to:
- Automatically create and enforce mandatory breaks
- Collect 100% of break attestations for missed/waived breaks
- Receive break and OT alerts
- Access a full suite of labor exception reporting and FSLA coverage
- Track timesheet data and restrict short-notice changes
Learn more about how we simplified compliance.
4. New PTO module 🌴
With Shiftlab’s new PTO module, employees can submit time-off requests within Shiftlab. Managers will see all of their employee requests right on the schedule and can then approve or deny the request.
Approved time off will automatically be blocked off on the schedule, helping retail teams:
- Streamline the process of managing time off requests
- Make it easier for employees to request time off
Easy breezy! 🙌
5. Customer highlight: GP Mobile ⭐
We’ll stop talking about us for a minute to showcase one of our many amazing customers: GP Mobile!
GP Mobile, one of T-Mobile’s largest authorized retailers, faced several challenges with scheduling and time tracking. To overcome these hurdles and optimize their workforce, they chose Shiftlab.
In just a month of using automated scheduling and smart timekeeping with Shiftlab, GP Mobile has seen an increase of $7 in profit per labor hour in their first month of using the solution.
Check out the full success story here!
6. Industry address 🎤
In October, our fearless leader (CEO & Founder Devin Shrake) spoke at iQmetrix’s annual industry address. He covered recent Shiftlab updates and customer stories and provided insights into the future of telecom retail and HR technology.
In case you missed it, you can check out the full recording here for an interesting look at telecom retail stats and predictions!
7. Milestone: 30,000 users ❤️
Finally, we’re very proud to share that the Shiftlab community is growing. This year, we hit the amazing milestone of 30,000 users!
A huge thank you to our incredible customers and community for helping us achieve this milestone. We truly wouldn't be here without all your support and feedback! ❤️
Looking ahead: See you at CES 2024 👋
What a year! We’re super excited for everything on the roadmap for 2024. 👀
Speaking of 2024 — the Shiftlab team will be on the ground at CES 2024 (January 9-12 in Las Vegas) and we'd love to meet with you!
Whether it's to see a demo of new products and features, provide input on our 2024 roadmap, or just catch up with the team, you can book some time with us here. We're excited to see you!
Thanks for joining us on our 2023 in review post. Happy New Year!
